FAQs - Hentley Leather Goods. Handmade in Sydney, Australia

FAQs

Our Most Common Questions

Company Information
Hentley Pty Ltd
Manly, NSW, Australia
info@hentley.co

Customer Care
We are committed to providing the highest quality products and following up with a professional service. We are looking at growing a long term relationship with costumers, not just selling you a product. If you have any questions or concerns about a product, your order, or just want to say hey, just get in contact. We love hearing from you.
info@hentley.co

Ordering
Bottom line is that we want you to be happy with your Hentley purchase. Make sure you choose carefully before hitting the order confirmation button. We are not able to exchange goods directly. If you decide you would like another product due to wrong decisions we will be able to issue you with a store credit to process another order. All shipping for exchanged goods due to wrong decision is the buyers responsibility. For more info see Shipping and Returns

Products
Our products are 100% Australian owned and made with local materials. Made right here in Sydney, Australia

Returns
We will assist in our full capacity to make returns easy and to ensure you're happy with your purchase. please contact returns@hentley.co for all inquiries. For a full breakdown on our return policy click here.

Payment
All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate. Purchase with confidence and know that your details are safe and never shared. If you have any questions regarding our security, please get in touch at info@hentley.co

Guaranteed For Life
The Lifetime Guarantee entitles the original purchaser to product repairs, related to stitching or original assembly, throughout the products lifetime. If something goes wrong with a leather product, we will make it right.
For more information on our Lifetime Guarantee and Warranty, click here.
Our leather care procedures can be found here.
Should you have another question please get in touch by contacting us at info@hentley.co
 
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