Return Policy

RETURNS

What is your return policy?

We want you to love your Hentley items. If you're not happy for any reason, you may return any full-price Hentley items within 30 days of receipt, provided that the items are unused and in original condition, with original packaging. Unfortunately, we are not able to offer returns on monogrammed or pre ordered items as these have been personally customised and made specifically for you.

What's the returns process?

Return parcels must be sent to us. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. Items lost in the post that do not have tracking are the customers responsibility.

How do I arrange a return?
Please email returns@hentley.co

EXCHANGES

How do I exchange an item?
If you want to order an item in a different style or another colour, simply place a new order in our online shop. Return the unwanted item to us, following the returns shipping process. We can only accept the exchange if the item you are returning is unused and in new condition. We will issue a refund on the returned item once we receive it.

For additional questions, email us at info@hentley.co and we'll help you out.

For more information visit https://www.hentley.co/pages/shipping-and-returns