We ship everywhere around the world. For Saudi Arabia, UAE, Oman, Qatar, Papua POBox address required.
We ship to almost every city around the world!
Australia Wide - Free Standard Tracked Shipping - $5.00 For Express Shipping
USA, UK, EU - Free Standard Tracked Shipping - $31 to $39 for Express
Other Countries - Free Standard Tracked Shipping- $31 to $59 for Express.
You can add your items to the cart, and check your exact shipping.
Australian deliveries usually takes 1-3 business days. Orders are delivered by Australia Post. You'll receive a tracking number shortly after your items are packed.
International deliveries can range from 2-5 business days for Express and 3-12 business days for Regular.
We ship all items from Melbourne, Australia.
Delivery dates are shown at checkout for each specific pre ordered item. Items are often sent prior to the designated delivery date. You will be notified of your pre orders progress and receive a shipment notification once we have dispatched your order.
Please allow an extra business day for monogramming to be processed. Orders are often shipped the same day if ordered before 12pm. If it's urgent simply get in touch.
We do our best to send all orders out the same business day. However some orders will be sent first thing next business day. For same day processing please ensure you order before 12pm.
We want you to love your Hentley items. If you're not happy for any reason, you may return any full-price Hentley items within 30 days of receipt, provided that the items are unused and in original condition, with original packaging. Unfortunately, we are not able to offer returns on monogrammed or pre ordered items as these have been personally customised and made specifically for you.
Return parcels must be sent to us. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. Items lost in the post that do not have tracking are the customers responsibility.
How do I arrange a return?
Please email firstname.lastname@example.org
If you want to order an item in a different style or another colour, simply place a new order in our online shop. Return the unwanted item to us, following the returns shipping process. We can only accept the exchange if the item you are returning is unused and in new condition. We will issue a refund on the returned item once we receive it.
For additional questions, email us at email@example.com and we’ll help you out.