Shipping Policy

Shipping options, estimated delivery times, and any available shipping offers are shown at checkout.

Delivery timeframes are estimates and may vary due to carrier delays, destination, customs, or peak trading periods.

We aim to prepare orders promptly. Personalised orders can take longer because monogramming and quality checks must be completed before dispatch.

We ship from Australia. Australian metro orders usually arrive faster than regional or international orders.

International orders may be subject to import duties, taxes, or customs charges set by the destination country.

Once your order is fulfilled, you will receive a shipping confirmation email with tracking information where available.

Please check your delivery address before placing an order. If the address is incorrect, contact us immediately.

Once an order has shipped, address changes may not be possible.

For shipping questions, email info@hentley.co with your order number.